Starbucks in Los Angeles, California

I recently move to DTLA area. From Palo Alto in North California. I'm Still adjusting to the culture,values and manners of the people around the area even the homeless that hang around in persing square. This the first Starbucks, coffee shop in DTLA that I visited. And as first timer, I did not have good experience based on customer service, no greetings whatsoever, I feel like I'm getting rush. Even a fake smile probably could make a difference. I needed to go use the restroom to wash my hands cause I ordered a sandwich and chocolate chip muffin, I don't like eating my food and not having to wash my hands first. They told me the bathroom is out of order. Very frustrating. They told me to either go at the corner of persing square or across the street to park at the basement. I went to the basement parking and they told me, it's only for people that are park with tickets are allowed to use the restroom. I have been here four times, and every time I ask to use the restroom, it's always out of order. I know it's not of order. It's Farytale...I don't know what's the problem with the people that works on this particular Starbucks, they sell coffee, its a diuretic it would make people go to bathroom, but they have such bad culture going on and very negative energy, I really don't have any thing good to say about this Starbucks. I would not come back here. I had enough. With their drama.